Should your product bought through www.grillamchine.co.uk fail for any reason please contact by email or by telephone
In The First 30 days From Date of Purchase
If your appliance fails in the first 30 days from the date of purchase you should contact us where we will offer the same replacement item from our stocks. The defective item will be uplifted and then a replacement sent unless we can organise a repair by one of our qualified engineers.
Naomi Grills 2 Year Warranty
Each Naomi Grills model comes with a 2 year guarantee (not applicable to spare parts or consumables such as filters, bulbs, burners, fuses, thermocouples or attachments) depending on model. We will first validate that the unit was indeed bought through www.grillmachine.co.uk so we will need your invoice reference and order details.
SHOULD UNITS BE FOUND TO BE MISTREATED OR HAVE NOT BEEN REGULARLY MAINTAINED BY NORMAL CLEANING OR MAINTENANCE ETC OR TREATED UNREASONABLY IT WILL INVALIDATE ANY WARRANTY CLAIM.
IF UNCLEAR AS TO THE REASON FOR THE PRODUCT MALFUNCTION, IT MAY BE AGREED THAT THE PRODUCT CAN BE RETURNED FOR REPAIR UNDER THE PROVISION THAT SHOULD IT BE FOUND THAT THE PRODUCT WAS MISUSED OR NOT MAINTAINED REASONABLY, THEN A REPAIR CHARGE WILL BE LEVIED TO FACILITATE THE REPAIR INVALIDATING ANY WARRANTY OFFERED WITH THE PRODUCT.
Items Bought or Used Outside the UK
Warranty does not extend to items used abroad, changed or modified in any way. The warranty system described does not cover Ecor Pro items that are not purchased via www.grillmachine.co.uk.
When Items Are Being Collected or Sent For Repair or Exchange
Please ensure the appliance is packages correctly and securely. Ideally the original packaging should be kept for any transportation. The courier system is not fool proof and work often to a drop test standard. That means that during transit items are ‘dropped’ so should be packed adequately to survive a drop from a height of 60cm four times and be undamaged. Products needed to be sent on small pallets will need to ensure the item is secure and that the outer casing will be undamaged if an item is placed on top of the product by the transport company.
If you are packing your item for return or exchange please pack the item to withstand the rigours of transport. You may be liable if your item is damaged when it arrives at our repair centre.